Macy’s Department stores admit they “monitor” customers to make sure they aren’t stealing merchandise!
Several of their privacy doors were installed backward, with the slats facing downward instead of up, this allows an outsider to peep in on you.
“Retailers work hard to strike a balance between preserving the privacy of customers, providing customer service, maintaining customer safety in fitting rooms, and deterring the theft of merchandise,” said Melissa Goff, Vice President of Media Relations & Cause Marketing at Macy’s. “Macy’s is continually reviewing our policies and procedures to ensure we are serving the best interests of all of our customers. We strive to make customers feel safe and secure at Macy’s.”
The issue came to light when a former employee who worked at loss prevention realized the doors were backward, and reported it to his managers. He claims he was soon retaliated against for his report, and eventually fired.
They apparently do this all across the country, whenever states allow it by law. Just so you know, F.S.S. 877.26 allows stores to monitor customers from outside a dressing room, but it’s pretty uncool that stores aren’t telling customers they’re doing it.