Verizon Wireless on Friday announced that it is canceling plans to charge a $2 convenience fee to customers making one-time bill payments online or over the phone. Following a rash of negative press and customer complaints, Verizon confirmed that it will scrap plans to introduce the new fee next month. “At Verizon, we take great care to listen to our customers, Verizon Wireless CEO Dan Mead said in a statement. “Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.” The carrier’s full press release follows below.
Verizon Wireless Will Not Institute Single Payment Fee
12/30/2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless. BGR
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